Refund policy
We have same day return policy, which means you are required to notify us immediately after receiving the goods.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or has received a wrong item, you can request a return, replacement or exchange.
To be eligible for a return, your item must be in the same condition that you received and in its original packaging.
If the exchange is accepted the new item(s) will be delivered within our delivery time. The exchange will be treated as a new order.
Return will be only accepted for the reasons only stated in the policy.
You will be allowed to view and inspect the items before purchase.
Return, Exchange & Refund Policy
At Party Supplies, we carefully inspect and pack every order. Please review the following policy before purchasing.
Returns and Exchanges
Eligible products may be returned or exchanged within 2 days of purchase or delivery, provided that:
* The item is unused, unopened and in its original packaging.
* All labels, accessories and parts are included.
* The original receipt or proof of purchase is provided.
* The item is in a condition suitable for resale.
Returns must be approved by Party Supplies before the item is sent back.
Items That Cannot Be Returned or Exchanged
For hygiene, safety and product-quality reasons, we cannot accept returns or exchanges for:
* Opened or used balloons, candles, tableware, confetti or other disposable party
* Items damaged through misuse, improper storage or incorrect handling.
* Products returned without their original packaging.
A change of mind, colour preference or incorrect size selection may not qualify for a refund once the packaging has been opened.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is received. If an item is damaged, defective, missing or different from what you ordered, contact us within 24 hours of delivery or collection.
Please provide:
* Your order number or receipt.
* Clear photographs or a video of the item.
* Photographs of the packaging and delivery label, where applicable.
After inspection, we may offer a replacement, exchange or refund, depending on the circumstances and product availability.
Do not discard damaged items or packaging until the issue has been reviewed.
Order Cancellations
Orders may be cancelled before they are prepared or dispatched.
Orders cannot be cancelled if the order has been dispatched for delivery.
Approved refunds may exclude payment-processing fees, delivery charges, packing charges and costs already incurred in preparing the order.
Delivery and Collection
Customers are responsible for providing accurate delivery and contact information.
Delivery charges are non-refundable once delivery has been attempted or completed. If delivery cannot be completed because the customer is unavailable or the address is incorrect, an additional delivery fee may apply.
Rental Items
Rental products are governed by our rental terms and are not covered by the standard retail return policy.
* Rental booking and cancellation charges may be non-refundable.
* Items must be returned on the agreed date and in the same condition in which they were provided.
* Charges may apply for late returns, missing parts, excessive cleaning, loss or damage.
* The customer is responsible for rental items from the time of collection or delivery until they are returned and accepted by Party Supplies.
Refund Processing
Approved refunds will be issued by transfer.
Delivery charges and payment-processing fees are generally non-refundable unless the return is due to an error by Party Supplies.
This policy does not limit any rights customers may have under applicable consumer-protection laws.
Contact Us
Party Supplies
Ma. Fathangugeaage, Rahdhebai Magu, Malé
Phone: +960 772 6445
Website: www.partysupplies.com.mv